Technological advancements like AR, VR, and AI are changing the way customers interact with brands. In this episode of CX Conversations I am talking about "How future tech is shaping customer experience today?" In conversation is Vijetha Shastry, Lead at the Open Innovation and IoT Centre of Excellence at NASSCOM - India's biggest software and software services focussed association.

We talk about airlines, retail, and hospitality and how technologies like Augmented Reality and Virtual Reality are creating a new level of customer experience! Look out for Vijetha's take on how brands must plan and prioritize investment in these technologies.

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