CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.

This week, Brian sits down with Ron Bronson, Director of Design at 18F. Ron talks about his beginnings in customer service, how 18F and the federal government are approaching CX design, and some key lessons from his time in the field.

More about 18F: https://18f.gsa.gov/

More from Ron Bronson:
Twitter: https://twitter.com/ronbronson?lang=en
LinkedIn: https://www.linkedin.com/in/ronbronson/

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Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)