Sign up to save your podcasts
Or
Share CX Interview Series with Allie Goldberg - Masters of CX by Chattermill (Season 1, Ep. 10)
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
CX Interview Series with Allie Goldberg - Masters of CX by Chattermill (Season 1, Ep. 10)
A new Masters of CX episode is live!! 🔥 Allie Golberg is the creator of Clubhouse’s largest CX community, CX Guru, as well as being a CX Manager at a fast-growing prop-tech startup and former WeWork Community Leadership team member.
Tune in to listen to Allie talk about all things CX and community, covering the following:
💥 The evolution of a CX Manager and the different challenges at each stage
💥 How CX can be used as an engine for growth at any company
💥 How to use data to leverage your team's customer-centricity and vice versa
💥 The importance of great employee experience in alignment in order to scale as your school train internally
💥 And the compounding effect of community and all things CX
👉 🎧 Listen here and on Spotify, Google and Apple Podcasts:
We hope you enjoy it as much as we did!
TIMESTAMPS:
00:01:30 = book/podcast recommendation
00:02:13 = person or company whose CX inspires Allie
00:03:20 = what activity gives Allie the most energy day-to-day
00:04:45 = what is Allie’s personal CX philosophy and what does CX mean to her
00:06:13 = what are the main challenges she faces as a CX manager and why are they challenging
00:08:01 = how did her experience and approach to CX change in the different stages of the job
00:10:35 = how Allie views CX being used as an engine for growth and how she uses it herself
00:12:57 = the blend between a data-driven and people-driven CX approach to this growth engine
00:14:36 = the importance of employee experience and how to make sure everyone’s aligned around a single CX culture mandate and strategy
00:17:17 = advice on how to better communicate with customers
00:19:15 = how to pitch a CX strategy internally and make sure that leadership buys in
00:20:55 = how people in other teams outside of CX can practice CX on a consistent basis
00:22:53 = overview of Allie’s background
00:24:41 = how Allie’s background in education and community feed her approach to CX
00:27:58 = skills needed to succeed as a CX manager
00:30:20 = why Allie created CX Guru on Clubhouse
00:32:50 = are there any big dreams for CX Guru
00:34:26 = main lessons Allie has learned from creating CX Guru and participating in the conversations
00:36:59 = how did the COVID 19 pandemic change how Allie thinks about and practices CX
00:39:35 = what does the future of CX look like
View all episodes
By ChattermillA new Masters of CX episode is live!! 🔥 Allie Golberg is the creator of Clubhouse’s largest CX community, CX Guru, as well as being a CX Manager at a fast-growing prop-tech startup and former WeWork Community Leadership team member.
Tune in to listen to Allie talk about all things CX and community, covering the following:
💥 The evolution of a CX Manager and the different challenges at each stage
💥 How CX can be used as an engine for growth at any company
💥 How to use data to leverage your team's customer-centricity and vice versa
💥 The importance of great employee experience in alignment in order to scale as your school train internally
💥 And the compounding effect of community and all things CX
👉 🎧 Listen here and on Spotify, Google and Apple Podcasts:
We hope you enjoy it as much as we did!
TIMESTAMPS:
00:01:30 = book/podcast recommendation
00:02:13 = person or company whose CX inspires Allie
00:03:20 = what activity gives Allie the most energy day-to-day
00:04:45 = what is Allie’s personal CX philosophy and what does CX mean to her
00:06:13 = what are the main challenges she faces as a CX manager and why are they challenging
00:08:01 = how did her experience and approach to CX change in the different stages of the job
00:10:35 = how Allie views CX being used as an engine for growth and how she uses it herself
00:12:57 = the blend between a data-driven and people-driven CX approach to this growth engine
00:14:36 = the importance of employee experience and how to make sure everyone’s aligned around a single CX culture mandate and strategy
00:17:17 = advice on how to better communicate with customers
00:19:15 = how to pitch a CX strategy internally and make sure that leadership buys in
00:20:55 = how people in other teams outside of CX can practice CX on a consistent basis
00:22:53 = overview of Allie’s background
00:24:41 = how Allie’s background in education and community feed her approach to CX
00:27:58 = skills needed to succeed as a CX manager
00:30:20 = why Allie created CX Guru on Clubhouse
00:32:50 = are there any big dreams for CX Guru
00:34:26 = main lessons Allie has learned from creating CX Guru and participating in the conversations
00:36:59 = how did the COVID 19 pandemic change how Allie thinks about and practices CX
00:39:35 = what does the future of CX look like