Masters of CX

CX Interview Series with Jeff Toister - CX Spotlight Show by Chattermill (Season 1, Ep. 6)

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On this episode, we welcome CX pro and esteemed author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, Jeff Toiser, to discuss the following:

  • How the definition and application of CX strategies are highly idiosyncratic
  • How empowering clients to solve CX problems is the biggest challenge but the best and most rewarding result
  • The power and limitations of incentives - dissecting some of the obstacles organisation put in front of their employees which stop them from being their best
  • How to make customers happy, you must first begin by making your employees happy
  • And much more around service culture, empowering employees and moulding a sustainable customer-centric culture!

    • We hope you enjoy this conversation :)

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    Masters of CXBy Chattermill