This edition welcomes a guest admired by the whole CX community, many of which consider him a mentor - Shep Hyken.

In tough times, what matters most is our perspective. To what extent can we shift our mindset and make the best of the situation? This is one of the many interesting debates we've had throughout this enriching conversation.

We hope you enjoy this interview and take just as many actionable lessons from Shep as we did.