On the first episode of our podcast, our experts discuss the importance of CX among Wireless Carriers and Internet Service Providers.

This episode covers:

- Impact of CX on customer retention

- How to meet customers where they are

- Examples of winning CX strategies

Hosted by:

Andrew Heath, Vice President, TMT & Utilities

Featuring:

- Carl Lepper, Senior Director, TMT Intelligence

- Jenni Corwin, Senior Director, Consumer Insights