At CES 2026, Voice AI showed up in cars, wearables, TVs, and home devices, and it's not waiting for customers to reach out. It's booking appointments, paying for parking, and remembering past interactions on its own.

SoundHound, Kardome, and Transcarent are building "ambient support." Support that's invisible and embedded in everyday life.

In this week's CX News roundup, I'm covering:

0:00 - Episode Intro0:32 - Rush to Resolution Support Consulting1:03 - What Voice AI at CES 2026 means for support leaders4:33 - HubSpot's two-way sync with Zendesk4:55 - Gorgias automation for TikTok Shops5:08 - Guru sunsets features and adds new integrations5:49 - Notion's AI-powered forms6:06 - Pluno's QA tooling for support teams6:20 - Dixa's image-understanding AI agent6:45 - HappyFox Autopilot launch7:04 - Episode Outro

People are getting comfortable with AI conversations. That's a shift worth paying attention to. What does "ambient support" look like in your industry?

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This is a no obligation, no pressure meeting, and is your chance to explore how we can work together .

Visit ⁠⁠RushToResolution.com⁠⁠ and tell me about what you want to achieve. Your breakthrough is one conversation away.

Have a great day and a productive week!

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