CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services.They deep dive on customer experience outsourcing, discussing:<ul><li>The business challenges that cause companies to consider CX outsourcing</li><li>Considerations for selecting a CX outsourcing partner</li><li>Best practices to get the most from outsourcing relationships</li><li>What does an outsourcing partnership look like in practice?</li><li>The future of CX outsourcing</li></ul>

CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services. They deep dive on customer experience outsourcing, discussing:The business challenges that cause companies to consider CX outsourcingConsiderations for selecting a CX outsourcing partnerBest practices to get the most from outsourcing relationshipsWhat does an outsourcing partnership look like in practice?The future of CX outsourcing

CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, &amp; Leader of Customer Management Services (CSM) at Shyft Global Services.They deep dive on customer experience outsourcing, discussing:<ul><li>The business challenges that cause companies to consider CX outsourcing</li><li>Considerations for selecting a CX outsourcing partner</li><li>Best practices to get the most from outsourcing relationships</li><li>What does an outsourcing partnership look like in practice?</li><li>The future of CX outsourcing</li></ul>

CX Outsourcing: Managing the Unmanaged Areas of Your Business

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CX Outsourcing: Managing the Unmanaged Areas of Your Business

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