CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services.

They deep dive on customer experience outsourcing, discussing:

• The business challenges that cause companies to consider CX outsourcing
• Considerations for selecting a CX outsourcing partner
• Best practices to get the most from outsourcing relationships
• What does an outsourcing partnership look like in practice?
• The future of CX outsourcing