We're so excited for this week's episode!! We're coming at you with a podcast crossover with Rick Denton!! Rick is the host of CX passport - a weekly talk with guests about CX and travel. Zoe had such a fun conversation with Rick talking all things CX and we can't wait for you guys to learn more about Rick and everything he does.

This week we chat all about...

- CX & Retention at ⁠Chomps⁠.

- Zoe's front desk job at Planet Fitness.

- Breaking CX rules & how this creates customer empathy.

- Fitness competitions and how this created empathy for Zoe.

- 1st class lounge.

- Gaining "buy in" for CX ideas.

All things Rick Denton:

Rick Denton believes the best meals are served outside and require a passport. A sought after Customer Experience Advisor and keynote speaker, Rick enables companies to achieve Experience. Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach.

CX Passport YouTube Channel

Weekly CX Passport Podcast Newsletter

Accelerate your business growth by improving customer service here!

Rick's LinkedIn

Zoe's MentorPass⁠

Free CX Audit Pre-Screening with Inevitable Agency

⁠⁠CX Discord⁠⁠

Sign up for LLAI's ⁠Patreon!⁠!

Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠⁠⁠⁠Gorgias⁠⁠⁠⁠⁠⁠ for free.

Need some snacks you can trust? Try ⁠⁠⁠⁠⁠⁠Chomps⁠⁠ ⁠⁠⁠⁠for 15% off with the code ZOE15 at checkout.

All things Zoe:

⁠⁠⁠⁠⁠⁠Zoe's Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Zoe's Instagram⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠Zoe's Newsletter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠Zoe's ⁠LinkedIn⁠⁠⁠⁠⁠⁠

All things Let's Laugh About It:

⁠⁠⁠⁠⁠⁠LLAI's Twitter⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LLAI's Instagram⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LLAI's LinkedIn⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠LLAI's YouTube⁠

⁠LLAI's Twitch⁠

⁠LLAI's Main TikTok⁠

⁠LLAI's Extra TikTok