In episode #9 of CX Update I introduce the never normal customer, shaped by 4 important
changes in our society. I also explain how a strong customer culture can boost innovation and I
talk about the power of micro-decisions. Enjoy!

In episode #9 of CX Update I introduce the never normal customer, shaped by 4 important changes in our society. I also explain how a strong customer culture can boost innovation and I talk about the power of micro-decisions. Enjoy!

CX Update #9: The importance of micro decisions in cx, the never normal customer and more!

Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.

Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.

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Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.

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CX Update #9: The importance of micro decisions in cx, the never normal customer and more!

CX Update #9: The importance of micro decisions in cx, the never normal customer and more!