1. Are all customers created equal? 
2. Should your best customers get an experience that’s a cut above everyone else’s?
3. Are Marketing and CX actually the same thing? 

In Episode 3 we ask (and answer) all these questions and more. Andrew Rogencamp chats to Danny Phillips from CX Consultancy Arkade about the ins & outs of Customer Experience. COVID-19 has changed our online behaviour, presenting a perfect opportunity for businesses to step back and examine their CX strategy. Lots of excellent food for thought here, as we explore the ways CX can be the key to customer retention. 

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Connect with Andrew:

·        Email – [email protected]

·        LinkedIn – https://www.linkedin.com/in/andrew-rogencamp-42b0141a/

Get to know Arkade - https://arkade.com.au/