What happens when your AI assistant starts making things up? 

In this episode of CXplorers by ContactPoint360, we dive into the fascinating (and sometimes frustrating) world of AI hallucinations — when generative AI produces responses that sound confident but are factually incorrect or completely made up. 

💡 What you'll learn: 

• What exactly is an AI hallucination?
• Why do they happen in tools like ChatGPT and other generative models?
• The real risks hallucinations pose in customer experience (CX)
• How to spot and mitigate them in contact centers and support journeys
• The future of AI reliability in CX operations

Whether you're a CX leader, AI enthusiast, or just trying to understand where automation helps — and where it can go off track — this episode breaks it down clearly, with real examples and expert insights.
 
🎧 Hosted by:
 

• Daniel Cheung – VP, Enterprise Partnerships
• Jasper Nastor – Lead Architect, AI-Driven Solutions

👉 Subscribe for more conversations on the intersection of AI, technology, and customer experience.
 
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