In this podcast Simon Cranswick shares his 10 rules for a great customer experience. Simon has been a CX enthusiast for 20 plus years, and is especially passionate about how enabling technologies can assist organisations in driving and executing on their customer engagement strategies.

CXTECHFEST: 10 New Age Rules for Great Customer Experience!

Answering What’s The Future by exploring digital’s future impact. Every week the Futurology team explores the "Future of _______” with people that are doing - and not just talking - the future, right now. As the Futurology team, your hosts bring a diverse thought process based in a diverse and collective experience - they are... Brett Lindsay (B2), the Digital Philosopher and Engaging Content Specialist, strives to find solutions to unique problems by consulting to companies, in order to make the most effective use of new technology to enhance the way they do business through the power of engaging digital solutions. Brett St Clair (B3), the Ex Googler, turned digital banker and African Digital Disrupter, who loves being part of Africa's greatness by focusing on disrupting the status quo and accelerating growth through the frenetic buzz of developing exponential businesses. Michael Cowen, the Digital Renegade, an ex Agency, turned exDigital Management Consultant who builds sustainable digital solutions to solve real human problems. Every Wednesday from 12:00 - 13:00 the Futurology show digs into the tech, the trends and digital transformations that are happening and will change how we live, work and engage as people and as businesses. #thefutureiscoming

Technology

Tech News

Podcasting

Gadgets

Software How-To

In the last episode of the Futurology Show (for now) the team discusses the guests who have been on the show, things that have changed, and what will change in the future. They explore what has been learnt and look back... way back... to throw forward about what’s coming next for the team.

The Finale

Part 1 of #ThinkDigital futurology looks at where we are going in 2018. What does digital mean to us? How do we need to embrace digital to redefine our lives and our businesses? 2018 also brings a lot of change for the Futurology Show - which we will discuss this week and next.

2018: #ThinkDigital!

In this podcast we chat to Tony Hughes about how you can bring the customer experience to life. Tony is the most read person in LinkedIn on B2B selling and shares his thinking on leadership, business-to-business (B2B) strategic sales, modernised selling, and sales enabling technologies.

CXTECHFEST: Bringing Customer Experience to Life

Roelia Malan from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye. As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.

CXTECHFEST: Banking & the World of Customer Experience

In this podcast we chat to Andrew Vorster, who shares his thinking about understanding your customer through data. Although Andrew has spent the last 20 years living in the UK, he is first and foremost an “Imbongi” – an African Storyteller, an honorific he picked up in his youth when armed with a portable slide projector, he would entertain the locals from surrounding farms with stories of far off places that his father had travelled to, regaling them with tales of cultures and technologies that had not yet reached our shores. Today, as an Innovation Consultant, it is he who travels far and wide in search of the impacts and implications that technologies and innovations are having on society, industry and the individuals within, acting as a catalyst to create the story of a future not yet written.

CXTECHFEST: 10 New Age Rules for Great Customer Experience!

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