In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is transforming communication in call centers with cutting-edge headset technology.

As the demand for better customer support grows, Cyber Acoustics is leading the way with audio solutions that address common issues in call centers – from agent training to background noise. Their latest innovations offer real-time agent monitoring and AI-powered noise cancellation, providing businesses with tools to enhance both agent performance and customer experience.

Cyber Acoustics is redefining the headset market with innovations designed for today’s high-demand call center environments. With a focus on comfort, performance, and real-time solutions, Cyber Acoustics has developed products that tackle key challenges head-on.

In this in-depth conversation, Thor Mitskog reveals:

• Training Made Easy: Real-time agent monitoring allows managers to listen in on calls and offer guidance without interrupting the conversation.
• AI-Powered Noise Cancellation: Their latest headsets block out even the loudest distractions, enhancing call quality and agent focus.
• The Comfort Factor: Multiple iterations of headsets ensure a perfect fit for every employee, making them more likely to stay compliant and engaged.
• Future Innovations: From AI-driven improvements to video conferencing solutions, Cyber Acoustics is focused on expanding its product line to support a wider range of communication needs.