With so much focus around cybersecurity over the past few years and looking ahead to escalating threats in 2022 and beyond, its easy to lose focus on how Managed Security fits into our current stack. The evolution of the IT Service Provider began with Break Fix, then to a recurring revenue model with Managed Services and now Managed Security. What is the mindset of our customers and how do they view IT Services?

Luis Giraldo, CXO at ScalePad, talks with Ryan about shared responsibilities with customers and growing along side them. Luis see’s the next logical step over the next few years as continued evolution into a trusted business advisor and partner. They give us some great insights and ideas around making this evolution by looking at it from the client’s perspective. Taking periodic 10,000 foot views of your business and offerings are critical to growth and long term success. They give us a fresh perspective in this episode which all IT Service Providers will interpret a little differently depending on where they are in the evolution, however great ideas that apply to us all.