In this episode of "Meet in the Lobby," hosts Melissa McCormack and Dorien Murphy discuss the critical importance of cybersecurity in the hospitality industry, featuring insights from special guest Pam Lindemoen, Chief Security Officer at RH-ISAC. Emphasizing that cybersecurity is now a front-and-center concern, the conversation explores how hotels handle sensitive data and the risks posed by increased automation. The episode provides actionable strategies for hotel operators, such as implementing multi-factor authentication, regular system updates, and maintaining account hygiene, to protect against evolving cyber threats. Pam highlights the importance of robust disaster recovery plans and the need for collaboration and mentorship to combat cybercriminals effectively. This discussion underscores the essential role of cybersecurity in maintaining guest trust and business integrity.

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