In this episode we talk about:

• Thinking about cybersecurity risk from a UX practitioner’s perspective.
• Balancing ease of use while not introducing unnecessary risk.
• Building personas and scenarios for bad actors so you can make conscious decisions about how controls might be circumvented.
• The importance of content strategy and collaborating with UX writers.
• Tips for conducting user research when it’s difficult to get access to end users.

Natalie Hill is a senior product designer with over 20 years of professional experience and a Master of Science in Information Studies. Her niche is enterprise UX. She loves finding elegant solutions to complex design problems and understanding the psychology that drives human behavior. Natalie considers cybersecurity one of the most important things in the world and has spent the last four years designing network, web, and email security solutions.

Natalie is a seasoned guitar player who enjoys playing live with a band in non-pandemic times. She is also on the board of directors of the nonprofit Girls Rock Austin, an organization dedicated to empowering girls, transgender, and non-binary youth through music education, mentorship, and self-care.