The global retail industry in 2022 was worth $23 Trillion USD, and in 2022, there were over 2.3 billion online shoppers. That number has increased by 40% over the past five years. So it is safe to say that online retail is here to stay. That means that the digital customer experience is now more crucial than before. Customers expect companies to deliver personalized content and service. How can companies keep up with the new digital demand? In this episode, Brian Lannan, VP of Retail Experience for TTEC Digital highlights how retail organizations are utilizing Dynamics 365 to digitally transform their process and strategies. 

Episode Topics 

• What are the top digital transformation obstacles customers are facing in the RCG Industry? 
• How are customers using D365 in the RCG Industry? 
• Where are customers finding the most success with D365 within the RCG Industry? 
• Please share a customer success story from the RCG Industry. 

Useful Resources 

• TTEC Digital 
• Dynamics 365 for RCG 
• Dynamics 365 

Connect with Brian Lannan here – Brian Lanna | LinkedIn 

We'd love to hear from you: 

Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you.

Send your hosts an email at [email protected] 

Discover and follow other Microsoft podcasts at microsoft.com/podcasts 

Hosted on Acast. See acast.com/privacy for more information.