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D365 for Retail and Consumer Goods
The retail and consumer goods customer (RCG) experience has gone digital. Customers today are buying products online without ever seeing or feeling the product. This applies to all products - clothes, electronics, supplements, and even cars. Even the customer service experience has a digital component to it. Customers expect to be able to obtain customer support through digital means, like text, chat, email, or through FAQs. To meet the customers in the digital space, companies are increasing their digital marketing initiatives. The entire CX journey for retail and consumer goods involves some sort of technology. Today's D365 expert, Richard Riddle, talks about what those RCG challenges look like and how the D365 platform can help.
Episode Topics
- What are the top digital transformation obstacles customers are facing in the RCG Industry?
- How are customers using D365 in the RCG Industry?
- Where are customers finding the most success with D365 within the RCG Industry?
- Please share a customer success story from the RCG Industry.
Richard has been working with Dynamics 365 since version 1.2, starting as a full-stack developer before expanding into implementation as a consultant and trainer. He has been at Microsoft as a Technical Specialist since 2014, helping the largest and most strategic customers transform with the help of Dynamics 365 and the Power Platform. When not engaging in Dynamics 365 activity, Richard spends his time with his wife and three kids, as well as the occasional mud run, triathlon, and snowboarding trip.
Useful Resources:
- Enable your retail future with Dynamics 365
- Intelligent Retail
- Microsoft Cloud for Retail
- Overview of D365 Customer Service
Connect with Richard Riddle here – Richard Riddle | LinkedIn
We'd love to hear from you:
Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at [email protected]
Discover and follow other Microsoft podcasts at microsoft.com/podcasts
Hosted on Acast. See acast.com/privacy for more information.
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By Microsoft
5
66 ratings
The retail and consumer goods customer (RCG) experience has gone digital. Customers today are buying products online without ever seeing or feeling the product. This applies to all products - clothes, electronics, supplements, and even cars. Even the customer service experience has a digital component to it. Customers expect to be able to obtain customer support through digital means, like text, chat, email, or through FAQs. To meet the customers in the digital space, companies are increasing their digital marketing initiatives. The entire CX journey for retail and consumer goods involves some sort of technology. Today's D365 expert, Richard Riddle, talks about what those RCG challenges look like and how the D365 platform can help.
Episode Topics
- What are the top digital transformation obstacles customers are facing in the RCG Industry?
- How are customers using D365 in the RCG Industry?
- Where are customers finding the most success with D365 within the RCG Industry?
- Please share a customer success story from the RCG Industry.
Richard has been working with Dynamics 365 since version 1.2, starting as a full-stack developer before expanding into implementation as a consultant and trainer. He has been at Microsoft as a Technical Specialist since 2014, helping the largest and most strategic customers transform with the help of Dynamics 365 and the Power Platform. When not engaging in Dynamics 365 activity, Richard spends his time with his wife and three kids, as well as the occasional mud run, triathlon, and snowboarding trip.
Useful Resources:
- Enable your retail future with Dynamics 365
- Intelligent Retail
- Microsoft Cloud for Retail
- Overview of D365 Customer Service
Connect with Richard Riddle here – Richard Riddle | LinkedIn
We'd love to hear from you:
Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at [email protected]
Discover and follow other Microsoft podcasts at microsoft.com/podcasts
Hosted on Acast. See acast.com/privacy for more information.