It's one thing to invest into the D365 platform. We may be biased, but it is a no-brainer. It's another thing to get all of your users to adopt the technology. A lack of user adoption can come from a variety of reasons. Some users may find the technology confusing or cumbersome. Others may prefer to keep doing things manually. Whatever the case may be, user adoption is a common issue across all organizations in various industries across all sizes. This week we have Asif Rehmani with VisualSP, to talk about how companies can improve user adoption.

 

Episode Topics:

• What are the factors that affect user adoption with D365?
• What are companies doing wrong with their user adoption initiatives?
• What are companies doing correctly with their user adoption strategies?
• Please provide a use case/customer success story for how VisualSP has helped a customer improve their user adoption and decrease their support ticket requests.

 

Useful Resources

• VisualSP
• Dynamics 365 Documentation
• Learn about Dynamics 365

 

 

About Asif Rehmani

Asif is the founder and CEO of VisualSP (https://www.visualsp.com). VisualSP is the creator of a Microsoft centric Digital Adoption Platform (DAP) that is being used by more than 200 organizations around the world to increase user adoption while reducing the end user support burden.

 

Asif has been a Microsoft MVP for 16 years as of 2023. He is hyper focused on helping organizations with their digital adoption and digital transformation efforts. Asif has been training, consulting and mentoring on technologies for more than two decades and has authored several books over the years for Wiley publications.

 

Asif has also been a speaker at conferences since 2006 on numerous topics. He resides in United States, but has performed speaking engagements in several places around the world such as Germany, Netherlands, New Zealand, UK, Sweden, Ireland, Canada and more. 

Connect with Asif Rehmani here – Asif Rehmani | LinkedIn

 

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