On today’s episode of The QSR Experience Show, Bobby speaks with Nicolas Boudet, Chief Operating Officer at Dairy Queen, a chain of soft serve ice cream and fast food restaurants. They discuss what has made Dairy Queen so successful over its 80 years of operation, and how DQ creates consistent experiences across their 7000 locations worldwide through extensive training and customer feedback. They also talk about current trends shaping the restaurant industry, what emerging technology will impact efficiency and costs, and where the "bright future" of the restaurant industry is headed.

Topics discussed:

• ​​The evolution of Nicholas' career, and how being exposed to a number of different cultures growing up inspired "curiosity and an appetite to learn," which helps inform his oversight of Dairy Queen's international locations.