According to Damian Kernahan, CEO of Proto Partners, most organisations don’t understand their customers in as much detail as they need to.

Listen to Damian and FinClear's CCO Tony Lynch discuss the value of customer experience, the importance of setting clear expectations for customers and what the financial services industry can learn from Damian's area of expertise. 

For more interesting conversations with smart people, scroll through our feed or head to FinClear.com.au