Our guest today is Dan Miller, founder and lead analyst at Opus Research, who’s been looking at how conversational technologies have been evolving over almost the last four decades. In this episode, Miller talks about the emergence of the conversational cloud, and how companies ranging from hyperscalers to startups to India’s large IT services system integrators are playing a role in it. 

(00:30) Introduction to The Daily Tech Conversation

(00:42) Our guest today — Dan Miller, founder and lead analyst, Opus Research

(01:24) A snapshot of the work at Opus Research, in particular the last decade

(03:39) Some examples of how conversational tech is being used today, in the context of customer service

(06:37) On a future where we’ll be ‘talking’ to computers in an everyday fashion

(11:23) More on automation in the customer service segment and how enterprises are deploying different solutions, moving towards conversational AI

(16:57) Conversational commerce

(20:03) Conversational intelligence

(21:21) An internet where people just talk to computers for information and tasks

(24:15) Different categories of the conversational tech vendors

(28:46) The biggest players and the specialists

(31:34) Size of the market, outside of the hyperscalers, and the emergence of the conversational cloud

More about Dan Miller and Opus Research

https://opusresearch.net/wordpress/

Theme music courtesy Free Music & Sounds:

https://soundcloud.com/freemusicandsounds