On this episode of The Dane County Podcast, Joe sits down with Dane County Public Safety Communications Director Luis Bixler to discuss 911 operations. The two cover multiple 2024 budget investments:

•  expanding Madison's CARES (Community Alternative Response Emergency Services) program to more Dane County communities
• adding crisis counselors to the 911 center that will work with people who call 911 while experiencing a behavioral health emergency
• what the new Dane County Public Safety Communications (PSC) building will have in store

Luis also shares his most memorable call when he served as a 911 call taker and his ongoing partnerships to have more bilingual 911 operators.