Daniel Ord is Founder and Director of OmniTouch International and has spent 30 years in the CX arena. Daniel is first and foremost a teacher. A true teacher at universities & colleagues as well as teaching his clients the foundations of building a successful customer focussed business. He had to take his business 100% online which was a big learning curve for him and the team but will he go back? You'll have to listen in!

Daniel also answers the question of the state of CX in 2021 with, there are so many amateurs out there. Many with lots of years of experience but no real training. He preaches the need for a more systematic approach to learning Customer Experience Management and the building of terrific CX teams.

#1 You have 20K followers on LI and 100 recommendations and most are just glowing. What is your secret? Any tips for others?

#2 What was it like to move all your training sessions online? Good, bad...

#3 What is the state of CX today compared with 10 years ago?

#4 What one mistake do you see being made today which should be fixed?

#5 What does 'innovation' mean to you?

Website http://www.omnitouchinternational.com/

Social links https://www.linkedin.com/in/daniellawrenceord/

My most recent blogpost at https://www.andrewfmaher.com

PodBike Episodes on YouTube https://www.youtube.com/channel/UChW53Drrao371m-uGFMik3g

https://open.spotify.com/episode/3WUVumpkK0RIRKBUnQ5m9f?si=399e32cbac75497b

https://podcasts.apple.com/de/podcast/new-normal-designing-great-experiences/id599434958?l=en&i=1000527225434