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Darnell Holloway of Yelp: Bad Review 33% More Likely to be Upgraded with a Quick Response
Holloway shares with us how small businesses can compete, thrive and survive in the Feedback Economy, why Yelp doesn’t recommend small businesses ask customers to leave reviews, and why the speed of which you respond to a negative review can be critical to getting it updated to something more positive.
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By Brent Leary and Small Business Trends
5
66 ratings
Holloway shares with us how small businesses can compete, thrive and survive in the Feedback Economy, why Yelp doesn’t recommend small businesses ask customers to leave reviews, and why the speed of which you respond to a negative review can be critical to getting it updated to something more positive.