In this episode of Collecting Thoughts, host Christina is joined by Sean Delaney, the Senior Credit and Risk Manager at McCormick, who brings 20 years of experience in the industry.

Sean discusses his unexpected entry into the collections industry and how it has evolved, highlighting the significant changes in technology and regulations. He provides insights into the impact of data-driven decision-making on collection strategies and shares examples of how the role of credit risk managers has transformed with the integration of technology and automation.

Sean emphasizes the importance of maintaining a balance between human judgment and technological advancements, shedding light on the role of AI and machine learning in credit and collections.

He delves into the challenges and opportunities presented by these innovations and shares his experiences leveraging data-driven decisioning models to uncover valuable insights for McCormick's business strategies. Sean's expertise and forward-thinking approach offer valuable perspectives on the evolution of credit risk management and the future landscape of the collections industry.

Sean Delaney’s LinkedIn: https://www.linkedin.com/in/sean-delaney-imba-56819353/