In this episode of the CX Insider Podcast, we sit down with William Connors, Head of IT at Wingstop, to dive into the fast-growing world of fast food, technology, and customer experience. From his incredible career journey spanning Canada, Japan, the Caribbean, and the UK, to the role of AI, mobile ordering, and open banking in fast food, William shares exclusive insights into how Wingstop is revolutionising the industry.

Content:

00:00 - Introduction

00:55– A Fast Food Career

07:54– Emerging Technology

14:20– Employee Experience

22:06– Global Expansion

26:50– Community First

37:06 – Business Growth

40:49 – Loyalty Schemes

46:34 – The Future

51:54 – Quick Fire Questions