We’ve lived through a supply chain time warp in healthcare: from clipboards and carbon-copy purchase orders to scanners, dashboards, and automation. Fred sits down with Tracy Cleveland, VP of Supply Chain at Munson Healthcare, to get honest about what actually improved, what still feels broken, and why the “latest tech” only works when the data behind it is clean. If you care about hospital operations, procurement, logistics, or inventory management, this conversation is packed with real-world details that go beyond slogans.

We talk about technology that protects people as much as it boosts productivity, including labor-assist tools and a robotic pallet wrapper that cuts waste and prevents injuries. Then we wade into the uncomfortable middle ground of supplier relationships: are partnerships a strategic advantage, or do they risk leaving money on the table? Tracy shares why many organizations still default to an adversarial mindset, and why collaboration matters more as hospital margins tighten and expectations keep rising.

From there we zoom out to industry-wide benchmarking, why common supply chain metrics are so hard to standardize, and why regional peer comparisons can be more useful than national averages. We also explore deferred infrastructure investment like docks, elevators, and sterile processing, plus the post-pandemic need for end-to-end supply chain transparency, including one example of catching counterfeit product before it ever reached patients. Finally, we address hiring and retention, remote work, and what it takes to build a strong supply chain team in a challenging labor market.

If this helped you think differently about healthcare supply chain strategy, subscribe, share the episode with a colleague, and leave a review with your biggest takeaway.

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