In this episode of the Cohere podcast, I speak with Will Roberts, a data scientist at IBM, about the implications of data science and AI for online communities. Will and I talk through:

• A definition of AI / ML
• How machine learning is being applied in the enterprise
• More specifically, how ML & AI are / might be applied to customer experience generally, and community experiences specifically
• How we might use community data for models (and analytics)
• What the key opportunities and risks are for leveraging ML
• Will's advice on how the community team might approach and partner with a data scientist in their organization

This episode is a complimentary conversation to our ongoing AI & Community research at Structure3C. You can find Will online: LinkedIn Twitter The IBM Data Science Community Will's Data Science Podcast Last, but not least, more info about the awesome Ian Banks Culture series Will mentions:

• Culture series (overview on Wikipedia)
• Consider Plebas (Open Library)