In this bumper episode, we welcome Tim Nursall as our guest speaker. We cover a range of important topics such as :

How should you use user data points in  parallel to your 'gut' feeling about account health and required activities. 
Can you rely entirely on the user / adoption data that comes from your SaaS product? Or should you consider softer metrics and personal experience of the account?

In our View from Sales Engineering we discuss some of the frustrations CSMs have with SEs and vice versa. 

Tune in to find out more!