In this episode, we explore how a global IT services provider partnered with Datamatics to enhance the efficiency of their HR and payroll activities. The client faced challenges with their outsourced payroll process, experiencing unplanned delays that led to employee dissatisfaction and increased attrition. Additionally, they struggled to meet service level agreements (SLAs), resulting in reduced productivity and increased costs. Datamatics addressed these issues by creating a projection model and deploying dedicated customer management services for HR and payroll functions. Standard procedures, including daily logins, were automated to minimize manual intervention and align processes with client requirements. Furthermore, Datamatics developed an employee engagement plan and a learning and development program to reduce attrition and improve employee satisfaction. As a result, the client achieved a 90% Employee Engagement Customer Satisfaction (CSAT) score and reduced monthly payroll disputes to less than 5%. Discover the strategies and technologies that facilitated this transformation, leading to improved operational efficiency and employee satisfaction.​

https://www.datamatics.com/resources/case-studies/datamatics-increases-the-eeficiency-of-hr-and-payroll-activities-of-a-global-technology-company