<p>Diana speaks to Dave D'Arcy Director EMEA Customer Care at RingCentral, about the rise in agent turnover and how prioritising agent wellbeing improves everything else from business results to customer experience.</p>

Diana speaks to Dave D'Arcy Director EMEA Customer Care at RingCentral, about the rise in agent turnover and how prioritising agent wellbeing improves everything else from business results to customer experience.

Dave D'Arcy | Good CX begins with a thriving agent culture

Welcome the the IRIS Pod. Join Tom Darnell of IRIS Audio Technologies as we explore the world of audio through technology, wellness, productivity, and human performance. Featuring interviews with innovators, experts, and thought leaders in their fields, the IRIS Pod enables the world to Listen Well.

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Dave D'Arcy | Good CX begins with a thriving agent culture

Dave D'Arcy | Good CX begins with a thriving agent culture