Automating IT operations is mainstream today, and in fact a strategic priority for many enterprises, but this wasn't always so. In an earlier era, when automation tools were still embryonic and difficult to use, IT executives had to not only grapple with technical challenges, but also budget justifications, organizational complexities, and not least of all the dynamics of cultural resistance to radical technological change. As a senior IT executive with market leaders such as Capgemini, Ellie Mae, & NetApp, Dave Robbins was a pioneer in many bleeding edge automation initiatives for these organizations. He shares his insights with us on what worked, what didn't, and why advice from Henry Ford might be your most powerful tool for succeeding with automation in your enterprise.