David Avrin talk about his book "why customers leave and how to win them back". On this episode, Nick and David talk about how inflexible policies are bad for business, and the importance of balancing effiiency with effectiveness.

David Avrin - Customer Experience Keynote Speaker and Consultant [Customer Loyalty]

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. 

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

Business

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

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David Avrin - Customer Experience Keynote Speaker and Consultant [Customer Loyalty]

David Avrin - Customer Experience Keynote Speaker and Consultant [Customer Loyalty]