Change Management: Soft side / tangible ROI.

Can you quickly define change management for us?

* Tech implementation are often all about getting tech right. No Defects. However, that does not define success.

* Projects are about creating outcomes and that is often about the people.

* Need to ensure people are ready, willing and able to function effectively.

I’ve heard many people refer to change as an overhead cost or say that it’s difficult to put a tangible ROI together for it. How do you address this?

* Are we ONLY protecting an asset, like insurance? B/C I’m not a fan of insurance, I prefer the risk.

* If you're investing $1M in a system and expect $3M in return. What if no one uses the system?

* Typically there's 70-80% of the value is dependent on people using the system.

* Projects that deploy change are 6x more likely succeed.

* IBM GBS study: 2/3 of projects are not successful because we don't address change correctly.