Change Talks

David Doležel: from corporate to entrepreneur on CX passport

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In this captivating episode, join the interview with David Doležel, a seasoned customer experience leader with over 20 years in top international companies. David unveils his extraordinary journey, from revolutionizing the culture of traditional financial giants to his daring leap: leaving 9/5 job and moving from corporate career to start his own business as CX entrepreneur.

Key Highlights:

  • Cultural Shift at AIG: a cultural transformation in a conservative insurance company, defying norms, and implementing changes.
  • Overcoming Change Resistance: from strong resistance to creating advocates, and discover ing the crucial role communication plays in successful change management.
  • From Corporate to Entrepreneurship: insights into David's decision to transition from a promising corporate career to launching his own business. Uncover the motivations, challenges, and surprises he encountered.
  • CXX Institute Mission: Explore David's mission with CXX Institute, aimed at transforming companies into customer-centric organizations and achieving excellence in customer experience.

    • 🔗 Connect with David:

    https://www.linkedin.com/in/dolezeldavid/

    https://www.ilovecx.com/

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    #CustomerExperience #ChangeLeadership #Entrepreneurship #BusinessTransformation #CXO #LeadershipJourney #Startup #OwnBusiness #ChangeTalks #ChangeManagement #ChangeCoach #BusinessPodcast #PodcastForBusiness #MakeTheChangeWork #ChangeAcademy #ChangeMastery


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    Change TalksBy viktor houška