In this conversation, Matt Granados interviews David Shamszad, CEO of SG Real Estate. They discuss David's personal journey, the growth of SG Real Estate, and the company's commitment to its employees, community, and customers. David shares his experiences with bipolar disorder and addiction, highlighting the importance of mental health and personal growth. The conversation also explores the significance of implementing standard practices and core values in the company, as well as the impact of community involvement and giving back. David Shamszad discusses the importance of creating a positive tenant experience and the efforts his company makes to go above and beyond for its residents. He emphasizes the value of community events and personal interactions with tenants, highlighting the impact it has on their satisfaction and loyalty. Additionally, he shares the company's desire to be a customer-centric organization and the joy they find in receiving positive feedback from their tenants. In the second part of the conversation, David talks about the challenges of fast growth and the need for constant adaptation and collaboration to address evolving problems. He emphasizes the importance of soliciting feedback and incorporating ideas from the team to find the best solutions

Takeaways

• Personal growth and mental health are essential for success in both personal and professional life.
• Implementing standard practices and clear processes can improve productivity and create a sense of purpose and achievement for employees.
• Building a strong sense of community within the company fosters a positive work environment and enhances employee satisfaction.
• Giving back to the community and prioritizing the well-being of tenants can create a positive reputation and improve customer satisfaction. Creating a positive tenant experience goes beyond the terms of the lease and can greatly impact tenant satisfaction and loyalty.
• Community events and personal interactions with tenants can foster a sense of belonging and make tenants feel valued.
• Being a customer-centric organization can lead to economic benefits such as tenant renewals and referrals.
• Fast growth brings new challenges that require constant adaptation, collaboration, and innovation to overcome.

Time Stamps

00:00 Introduction and Background

03:00 Starting SG Real Estate

05:03 Holistic Approach to Business

06:23 David's Personal Journey

16:07 Growing the Employee

17:32 Growing the Person

25:07 Implementing Core Values

29:29 Impact on the Community

44:00 Creating a Positive Tenant Experience

48:22 Challenges of Fast Growth