DAY 2 QUICK LIVE RECAPVoice of Customer into enterprise alignment

Today’s message was simple: if your teams are working hard but the business still feels misaligned, the fix is not more meetings. The fix is a stronger operating system built around the Voice of Customer.

What I covered

* I turn customer feedback into an executive operating signal by building a Voice of Customer pipeline that ties themes to revenue risk, churn risk, and cost to serve, using AI to scale tagging, summarization, and routing in real time.

* I remove silos and force clarity across support, ops, product, sales, and finance through shared priorities, clear owners, timelines, and decision rights. One truth. One plan. One cadence.

* I close the loop so customers feel the difference, turning feedback into fixes, knowledge updates, training, and measurable outcomes, not theater.

If you need a leader who can connect customer reality to company execution and results, I’m ready.

YouTube: https://www.youtube.com/@williamrochelleSubstack: https://williamrochelle.substack.com/?utm_campaign=profile_chipsLinkedIn: https://www.linkedin.com/in/williamrochelle/

Thanks for reading,

William Rochelle, but you can call me Bill.

#OpenToWork #Operations #VoiceOfCustomer #CustomerExperience #CustomerSuccess #AI #ProcessImprovement #Leadership #RevenueRetention #Execution

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