Before you escalate a bug, are you really sure it’s a bug? In this episode of QA in a Box, host Chris Ryan shares a real-life QA investigation where a reported issue in Google AdWords turned out to be caused by an experimental feature, not a system-wide failure. By digging deeper before escalating, Chris saved the development team from chasing a ghost bug and ensured the issue was properly documented for future cases.

Join us as we break down the STAR method (Situation, Task, Action, Result) to show why double-checking before leaping can make you a smarter, more efficient QA professional. Plus, hear practical takeaways on how to prioritize issues and avoid unnecessary escalations.

🎧 Listen now and level up your QA instincts! 🔗 More episodes at www.cryan.com/Podcast.