In this episode of QA in a Box, host Chris Ryan explores how The Broken Windows Theory applies to modern QA practices and software quality assurance. With the help of the witty Resident CTO and the ever-practical Project Lead Karen Mallory, this episode dives into why ignoring small bugs, test failures, or messy processes can lead to major quality decay. Drawing from real-world experiences and the original theory in urban policing, this fun yet insightful episode shows how early intervention and consistency can maintain QA integrity in agile testing environments. Learn practical steps to prevent QA breakdowns—one fixed “window” at a time.