In the age of agentic AI, Kellie Romack knows deploying secure agents needs to be a baseline for enterprises, not an aspiration.

In this episode, host Aaron Fulkerson unpacks how confidential AI agents work and talks to Kellie Romack, CDIO at ServiceNow, about how her company is implementing confidential AI agents across its platform. Since partnering with OPAQUE, Microsoft Azure, and NVIDIA to deploy confidential AI agents, ServiceNow has seen average response times from its sales commission help desk speed up from four days to just eight seconds.

Kellie and Aaron also discuss:

• How ServiceNow, a defining enterprise software company, is approaching AI governance
• Advice for enterprise leaders building out agentic workflows
• Predictions on how companies can gain the most value from AI

If you want to learn more about AI and how to benefit from it responsibly, visit opaque.co

Special thanks to Now Productions for filming this interview at ServiceNow's headquarters in Santa Clara.