Design Critique: Products for People

DC121 Critique: Garmin Nuvi 2598LMTHD, Plus Email from Listener Katie

03.02.2017 - By Timothy KeirnanPlay

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Aravindh Baskaran joins Tim Keirnan for a critique of the Garmin Nuvi 2598LMTHD. We follow our usual critique structure that includes the following: Encounter Decision Purchase Out of the Box Initial Use Longitudinal Use The Garmin 2598 is an interesting mixture of excellence and frustration. On the positive side, we found that * The map screens, both day and night versions, are very well designed. * The voice sounds terrific because it is both pleasant stylistically and cuts through the noise of the car sonically. * The device is fairly quick in its operation, including finding satellites (unless you are indoors, but why are you driving indoors?) On the negative side, we found that * The vaunted voice interface doesn't work well at all. Very frustrating. * The un-changeable and incessant alarm for school zones within a half mile of the car is extremely frustrating and can make us ignore alarms in general. * The unit occasionally freezes and no amount of pressing or tapping the screen will bring it back, forcing the user to unplug power from the unit and restart it. * Inexplicable routing can ignore oft-travelled commutes and actually send us the long way around. And sometimes Tim got a different route home if his address was in the Home saved location rather than his address being in the Recent list. * The settings don't encourage quickly finding what you want to adjust. Finally, email from listener Katie was a wonderful compliment to starting a new year of episodes. Thank you for listening, Katie.

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