DC113 Interview: Wayne Neale on Customer Experience, Design Thinking, and Service Design

Wayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics:* Experience Design: From UI to User Experience to Customer Experience and beyond* Design Thinking* Service DesignYou can find Wayne athttp://www.kydak.com/The service design episodes of Design Critique Tim mentioned can be heard here:http://designcritique.net/dc32b-interview-cafe-design-with-tom-diabhttp://designcritique.net/dc47-interview-designing-the-ux-of-conferences-with-jared-spoolhttp://designcritique.net/10th-anniverary-episode-with-tom-brinck-on-starbucks-customer-experienceThe Tim Cook interview that gives Tim a glimmer of hope that Apple isn’t completely a lost cause:http://www.npr.org/sections/alltechconsidered/2015/10/01/445026470/apple-ceo-tim-cook-privacy-is-a-fundamental-human-rightListener Garrick Dee emailed to say he liked our Sustainable Shaving Tools episode and he’s written his own article on traditional wet shaving. Check it out!http://www.groomingessentialsblog.com/how-to-wet-shave/