<p>Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric.</p> <p>Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.</p>

Tim recounts a 401K benefits website usability failure to cohost Dave Mitropoulos-Rundus. They then discuss the foundational importance of usability testing and of tracking the all-important time on task metric. Even in 2022, the most professional-looking website can disappoint customers if if UX fails at the most fundamental tasks.

DC157 Critique: 401K Website Usability Failure

Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear:
* Critiques of products & services we've used thoroughly,
* Interviews with people whose work or books we admire, and
* Discussions of design methods we use in our own user experience research and design careers.

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Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own user experience research and design careers.

Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear:
* Critiques of products &amp; services we've used thoroughly,
* Interviews with people whose work or books we admire, and
* Discussions of design methods we use in our own user experience research and design careers.

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DC157 Critique: 401K Website Usability Failure

DC157 Critique: 401K Website Usability Failure