First responders regularly deal with intense and emotional situations where the people they are serving may be angry or in crisis. Law enforcement professional and adjunct professor Ben Iobst joins us to discuss effective techniques for verbal de-escalation and the significance of having an effective psychological and experienced based skillset for responding to others in a crisis situation.

Ben Iobst teaches Verbal De-Escalation for First Responders at Northampton Community College. Visit the NCC website at www.northampton.edu for class information and dates.