When a corrupted virus definition file was distributed by a centralized management server, it was up to Jay Abbott to find a fix for the company-wide blue screen of death. Jay describes how the emergency escalated, how he mobilized an all-hands-on-deck response, and how he diagnosed the issue.

Tune in for a masterclass in incident response and disaster recovery as Jay, Director of Corporate IT at NinjaOne, tells his story to our host, Jonathan Crowe. 

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Key Quotes:

“It highlighted that nobody plans for this scale of a problem.”

“We tried to make it as fun as it could be. You have to be able to laugh at it.”

“Communicate with users. They're a lot nicer than you want to give them credit for as long as they understand what the solution is.”

“Don't let inaction paralyze you.”

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Time stamps:

00:34 - About Jay

04:04 - The incident

12:24 - Finding a solution

13:30 - Nailing prioritization

20:24 - Keeping morale up in a crisis

27:40 - Lessons learned

30:16 - Jay’s survival kit

32:45 - Advice for future leaders

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Links:

Find Jay on LinkedIn

Find Jonathan on LinkedIn

Learn more about NinjaOne