Please open https://hotaudiobook.com ONLY on your standard browser Safari, Chrome, Microsoft or Firefox to download full audiobooks of your choice for free.

Title: Dealing with Difficult Customers

Subtitle: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

Author: Noah Fleming, Shawn Veltman, Debra Margles - Foreword

Narrator: Tom Parks, Cristina Panfilio

Format: Unabridged

Length: 4 hrs and 50 mins

Language: English

Release date: 12-28-17

Publisher: Brilliance Audio

Genres: Business, Management

Publisher's Summary:

Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

What if the customer's dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer's fault at all? What if you could turn those customers into your best customers by making a few simple changes?

Dealing with Difficult Customers will show you: