Phil and Alex Gould discuss training they provided for a software company who were keen to equip their technical engineers for handling unhappy customers more effectively when things went wrong.

Dealing with difficult people - angry or complaining customers

We love helping you communicate successfully.  By providing communication skills that'll transform even the most challenging relationships and interactions, and enhancing your emotional intelligence, the universal key to communicating successfully when people are working under pressure.  In a nutshell it's the ability when you're under pressure to speak up for yourself with firmness, clarity and integrity while treating others, even those you find difficult, with respect and understanding.

Business

We love helping you communicate successfully. By providing communication skills that'll transform even the most challenging relationships and interactions, and enhancing your emotional intelligence, the universal key to communicating successfully when people are working under pressure. In a nutshell it's the ability when you're under pressure to speak up for yourself with firmness, clarity and integrity while treating others, even those you find difficult, with respect and understanding.

Share Dealing with difficult people - angry or complaining customers

Sign up to save your podcasts

Dealing with difficult people - angry or complaining customers

Dealing with difficult people - angry or complaining customers