High Performance Accountants

Dealing with Difficult Team Members with Rizal Ramzan

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https://youtu.be/nfGSSN25kvo

Summary

In this podcast episode, Ben Walker and Rizal Ramzan discuss the complexities of managing performance issues within accounting firms. They explore the challenges of dealing with difficult team members, the importance of cultural fit and values alignment, and the necessity of proactive performance management. The conversation emphasizes the significance of having hard conversations to address underperformance and the benefits of investing in team members for long-term success. Key takeaways include the need for clear communication, understanding the human side of performance issues, and the importance of aligning values within the team.

Takeaways

  • Difficult team members can arise from various issues.
  • Cultural fit is crucial for team performance.
  • Proactive management helps prevent performance issues.
  • Hard conversations are essential for addressing problems.
  • Values alignment is key to a healthy workplace culture.
  • Performance improvement plans should focus on underlying issues.
  • Regular check-ins can help identify problems early.
  • Investing in team members leads to better outcomes.
  • Ignoring issues can lead to bigger problems down the line.
  • Creating a supportive environment fosters team engagement.

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    Chapters

    00:00 Introduction and Welcome

    02:49 Dealing with Difficult Team Members

    12:40 Understanding Team Culture and Values

    20:44 Identifying Underperformance and Its Causes

    26:44 Proactive Performance Management Strategies

    32:50 Understanding Perception in Team Performance

    34:08 Identifying and Addressing Team Member Issues

    36:27 The Importance of Regular Check-Ins

    39:29 Respecting Team Members During Reviews

    41:26 Balancing Commerciality and Team Care

    44:41 Investing in Team Engagement for Long-Term Success

    46:22 Proactive Approaches to Performance Issues

    47:12 Navigating Difficult Conversations

    50:08 Evaluating Fit and Future Together

    52:12 The Importance of Authenticity in Conversations

    55:05 Setting Clear Expectations and Responsibilities

    57:54 The Value of Early Conversations

    01:00:53 Future-Proofing Your Team

    01:02:07 Lessons Learned from Performance Improvement Programs

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    High Performance AccountantsBy Ben Walker